Resume
Ian Eichenberg
Sr. Product Designer
ianeichenberg.com / ianeichenberg@gmail.com / San Diego, CA
Experience
Sr. Product Designer - ServiceNow
October 2021 - Present
Work with a multi-disciplinary team to create low-code, AI-native, user-friendly enterprise experiences using a robust user-centric design process
Lead designer on Playbook Designer, a platform-level AI-native workflow automation tool that enables our users to build, manage, and automate their business processes
Collaborate with researchers and designers to develop new ideas and vision concepts to iteratively improve products from the ground up using a data-driven approach
Product Designer - Mitchell International
May 2018 - October 2021
Lead designer for Mitchell Cloud Estimating (MCE), an enterprise, cloud-based estimating software that connects different collision & auto body repair workflows
Created a process to better support Leadership, Product Managers & Engineers to ensure a more hands-on, collaborative & user-focused process in MCE and other Mitchell products
Plan & facilitate research with estimators & administrators to give them more control & precision over their estimates while utilizing Multi-Factor Authentication (MFA), A.I. & Computer Vision solutions to streamline the workflow
Jr. UI/UX Designer - TrackR
July 2017 - January 2018
Led the company in a more user-centric direction as the first UI/UX Designer to run user interviews, competitive analyses & usability tests
Incorporated visual, auditory & haptic feedback into the TrackR application to create an equitable experience across all products
Researched Alexa, Siri & Google Assistant to enable voice integration into TrackR products